Welcome to Simon & Schuster's Corporate Customer Service Page

Customer Service Contact Information

Our Toll Free Phone Numbers Are:
Mail Toll Free Line
(800) 223-2336
8:30 – 6:00 PM (EST); Monday-Friday
Andrews McMeel Product
(800) 943-9839
8:30 – 5:00 PM (EST); Monday-Friday
Canada
(800) 268-3216
8:30 – 6:00 PM (EST); Monday-Friday
Howard Publishing Product
(800) 732-9531
8:30 – 6:00 PM (EST); Monday-Friday
Special Sales
(877) 989-0009
8:30 – 5:00 PM (EST); Monday-Friday
 
If you have questions regarding a previously established Oasis account, call 1.800.568.6280; 8:30AM – 5:00PM ET Monday-Friday.

How to obtain information on pricing, product availability, ordering Information and more!

If you already have a Pub Easy account; title status, availability and order tracking is available via Pub Easy. This service is available year round; 24 hours a day, 7 days a week. 
 
If you do not own a PubEasy account but would like to learn more about the services and additional electronic ordering options, please visit our EDI Page.
 
If you do not own a Pub Easy account, please contact Simon & Schuster’s Customer Service team to obtain this type of information (see above for contact info).

New Accounts

If you interested in becoming a Simon & Schuster customer, please go to our New Accounts page for instructions on how to set up your account and place your first order.

Customer Financial Services

Any inquiries regarding your monthly account statement please contact our Customer Financial Services Department between the hours of 8:30 AM to 5PM (EST).

Customer Financial Services Toll Free Phone Number: 1-800-223-2336 Option #3

Customer Financial Services fax number: 1 (856) 824-2283
 
INSTRUCTIONS ON WHERE TO REMIT YOUR PAYMENTS:
 
STANDARD MAIL AND OVERNIGHT ADDRESS

US Customers                                                           International Customers                                                     Canadian Customers Only                                  
Check Remittance by Standard Mail                      Check Remittance by Standard Mail                                 Check Remittance by Standard Mail         
Simon and Schuster                                                  Simon and Schuster                                                            J.P Morgan Chase NA, Canada Branch                        
P.O.Box 70660                                                            P.O.Box 73153                                                                       P.O.Box 1508                                                            
Chicago, IL 60673-660                                             Chicago, IL 60673-660                                                        Toronto, Ontario M5W 3N9
                                                                                                                                                               
Courier Payments (Overnight Address)                Courier Payments (Overnight Address)                           Courier Payments (Overnight Address)        
JP Morgan Chase                                                      JP Morgan Chase                                                                JP Morgan Chase – Lockbox Processing
Attn: Lockbox 70660 (Domestic)                             Attn:Lockbox 73153 (International)                                   Lockbox 1508            
131 South Dearborn St. – 6th floor                         131 South Dearborn St. – 6th floor                                    Royal Bank Plaza South Tower
Chicago, IL 60603                                                      Chicago, IL 60603                                                               200 Bay Street , Suite 1800                 
                                                                                                                                                                                       Toronto, ON M5J 2J2 
WIRE TRANSFERS

US Customers                                                           International Customers                                                 Canadian Customers Only
Simon and Schuster                                                 Simon and Schuster                                                         Simon and Schuster Canada
The Chase Manhattan Bank, NA                            The Chase Manhattan Bank, NA                                     Scotia Bank
One Chase Plaza                                                      One Chase Plaza                                                               44 King Street West
New York, NY 10081 USA                                        New York, NY 10081 USA                                                Toronto , Ontario M5H 1H1
Bank Account #:323-859402                                   Bank Account #:323-859402                                           SWIFT Address: NOSCCATT
ABA Routing #: 021-000-021                                   ABA Routing #: 021-000-021                                           Account #: 80002-0081515
 
ACH TRANSFERS

US Customers                                                           International Customers                                            Canadian Customers Only                                    
Simon and Schuster                                                 Simon and Schuster                                                    Simon and Schuster Canada                       
C/O JP Morgan Chase                                              C/O JP Morgan Chase                                                 Scotia Bank
131 South Dearborn St.                                            131 South Dearborn St.                                               44 King Street West
Chicago, IL 60603                                                      Chicago, IL 60603                                                        Toronto , Ontario M5H 1H1
Bank Account #: 5554225                                         Bank Account #: 5554225                                           Bank Account #: 80002-00815-15
ABA Routing #:    071-000013                                  ABA Routing #:    071-000013                                    ABA Routing #:113025765

How to Read S&S Order Documentation

Once your order has shipped, you will receive several documents including your invoice, packing list, and shipping label. Our Customer Financial Services department may also send you a credit memo and/or your customer statement.   To assist you in interpreting these documents, S&S has put together ‘road maps’ on how to read each of these document.
 
  1. SHIPPING LABEL - Label placed on the carton(s) & contains both shipping as well as carton content information.
  2. PACKING SLIP - This document is placed inside the leading carton of your shipment and provides a summary of your shipments content and order details.  
  3.  INVOICE - Indicates the ISBN’s, quantities, and agreed upon prices based on the initial purchase order. Here you will find the amount billed and your payment terms.
  4. CREDIT MEMO - Identifies the ISBN’s, quantities and agreed upon prices for which the customer did not receive or returned as per their order.   
  5. CUSTOMER STATEMENT - Summary statement of payments due to S&S by the customer.

How to Request S&S Order Documentation

 

FOR ACCOUNTS WITH EXISTING PUB EASY ACCOUNTS

You can obtain electronic invoice copies via Pub Easy. For all other documents please contact Customer Service.

FOR ALL OTHER CUSTOMERS


S&S Customer Service can provide, upon request, copies of invoice and proof of delivery.  Please use contact info above.
 
 
FOR FINANCIAL INFORMATION REGARDING YOUR ACCOUNT WITH S&S

Please contact our Customer Financial Services team.

Defective Products

If you have received a defective Simon & Schuster product, please contact our customer service department for instructions on how to proceed.

Please have the following information handy: 
1. Invoice Number
2. Account Number
3. ISBN-13 of the defective product.

Product Safety

For information on Simon & Schuster product safety, please visit your Safety page.